Yes, all new service requests must be made in person at the office; an application for service
must be completed; and a state or federal issued picture identification is required.
Yes, deposits are transferable if service is immediately disconnected from the prior residence
and connected at the new residence provided the service remains under the same individual as
listed on the application. If an occupant wishes to leave service connected at a prior residence
while connecting service a new residence then an additional deposit for the new service is required.
If an occupant is moving outside of the service are, deposits are refundable only after the final
bill and all other applicable fees have been paid. A forwarding address is required to receive a
deposit refund.
Bills are mailed out at the first of the month with the usage cycle being approximately +/- 30 days. Reminder…the bill you receive will be the water used from approximately 15 – 45 days from the time you receive the bill.
Payment is due upon receipt each month. Payment must be received, not postmarked, before the close of business on the 20th day of month; otherwise, the delinquent bill will be assessed the late payment penalty approved and on file with the Public Service Commission.
Service will be reinstated after the reconnect fee and the disconnect charge, complete bill and applicable penalties have
been paid in full. Water service will be established next business day when schedule work is performed. (Please keep in mind that it cost money to run service trucks and that other work duties must be done.)
The reconnect fee is $17.00. The service order will be executed on the next working day. If urgent, additional service fees will be charged to allow for same day service.
Yes there is a $7.00 fee as well as applicable penalties if restitution is not made on the returned
check prior to the original due date. Also, if a customer has two (2) return checks within twelve (12) months, customer will be placed on a cash only payment.
CCWD provides several payment options and opportunities.
Pay on-line using a Debit or Credit Card. Please select the Pay Bill Online section of this
site for further instructions.
Pay by cash or check at the office during our regular business hours of 8:00 am – 4:00 pm EST (CLOSE 12:00 -12:30 for lunch. After hours or during lunch may use our drop box located at the office front door.
Payments may be mailed to 205 Main Cross St. Ghent, KY 41045.
Do I have to complete an application to have service connected at my new residence or business?
